Intermittent IVR and Prepaid Portal Issues Confirmed

Internal teams have verified normal service has resumed. Full details of issue to be sent across from third party on root cause. Normal service has resumed

Third Party teams have located the issue and are fixing with the upmost urgency. Third party teams will provide communication to allpay once the resolution is in place. We apologise for any inconvenience caused.

The third party is continuing to work on the issue and hoping to provide an update/resolution shortly. We apologise for the inconvenience caused.

Our third party have identified the issue with the IVR and portals and they are currently resolving. An ETA of 30 minutes for the resolution has been provided. We apologise for the inconvenience caused.

28/01/2025 | 13:09 - Please be advised, we are aware of users experiencing intermittent, confirmed issues with the prepaid portal and IVR. Our IT teams are investigating these and will provide further details once available. If you believe you have been impacted, please provide a screenshot showing the error, page, date and time stamp to enquiries@allpay.net