Intermittent confirmed OTP service issue

Incident have been resolved. We apologise for any inconvenience this may caused.

Internal technical teams are experiencing and monitoring large success in OTP delivery and login across the board. Incident is still being prioritise till fully resolved but now is an intermittent fault. We apologise for any inconvenience caused. Further updates to follow

12:00 07/02/2025 We are currently experiencing issues with the delivery of One-Time Passwords (OTP), which may be preventing access to our portals. Our team is actively investigating and working to resolve this as a priority.

To maintain the highest levels of security, we are unable to disable the OTP function. We understand the inconvenience this may cause and sincerely appreciate your patience as we work towards a resolution.

We will provide further updates as soon as we have more information. In the meantime, if you have any urgent queries, please contact our support team at 0330 135 9510.

Thank you for your understanding.

11:00, 07/02/2025 The current one time passcode issue is being treated with the upmost importance and is the top priority. Our internal teams are actively working on it and will provide updates as soon as they are available. We apologize for any inconvenience this may cause and appreciate your patience.

Internal Technical teams are seeing active success in the OTP service and will continue to monitor and proactively action further issues that arrive. Further updates to follow

[07/02/2025 | 09:10] - Please be advised, we are aware of users experiencing confirmed issues with the OTP delivery service. Our IT teams are resolving the issue and will provide further details once available.