Confirmed: Prepaid platform Payment error
Major incident
Client Portals
Prepaid
Service Availability
PrePaid
PrePaid Availability
PrePaid Portal Availabilty
2025-03-07 10:29 GMT
· 1 hour, 15 minutes
Updates
Resolved
March 7, 2025 · 11:42 GMT
The third party have confirmed a resolution. Internal teams have confirmed normal service restored. RCA to follow.
Issue
March 7, 2025 · 10:29 GMT
[07/03/2025 | 10:30] - Please be advised, we are aware of users experiencing intermittent, issues within the Prepaid portal. Our IT teams are investigating these and will provide further details once available.
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