Daily Payment Files are delayed

Minor incident Client Portals Payments Hub
2025-03-29 08:01 GMT · 4 hours, 29 minutes

Updates

Post-mortem

Resolved

March 31, 2025 · 13:55 BST
Post-mortem

All files have been processed and are now made available to clients, We apologise for the delay and will follow up with an RCA from our third party who caused the delay. Incident resolved

March 29, 2025 · 11:58 GMT
Retroactive

The Saturday daily payment information files (PIFs) have been delayed due to an issue with one of the third parties who provide allpay with the information files to process. allpay are hopeful for a 12:30pm file delivery to all clients. Further updates to follow.

March 29, 2025 · 10:41 GMT

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