Prepaid IVR issue confirmed

12/06/2025 10:55am The incident has been resolved. normal service has resumed.

[12/06/2025 | 08:15] - Please be advised, we are aware of users experiencing confirmed issues with our prepaid IVR lines. Our IT teams are investigating these and will provide further details once available. These calls are dropping to an agent so be be aware the wait times may be slightly longer than normal but full functionality is available with the agents.