Confirmed Payments hub intermittent issue
Major incident
Client Portals
Payments Hub
Service Availability
Payments Hub
Payments Hub Availability
File Manager
File Manager Web Uptime
Direct Debits
DD Availability
DD Search Availability
CallPay
CallPay Payments Availability
2025-09-20 19:22 BST
· 3 hours, 25 minutes
Updates
Resolved
September 20, 2025 · 22:47 BST
22:45pm 20/09/2025 technical teams have resolved the issue and can verify normal service has resumed
Investigating
September 20, 2025 · 22:06 BST
22:15 20/09/2025 Technical teams are continuing to work through the issue and are hopeful for a resolution shortly. Further updates to follow
Investigating
September 20, 2025 · 21:10 BST
21:15pm 20/09/2025 Technical teams are currently in process in resolving the issue. A further update will follow shortly.
Investigating
September 20, 2025 · 20:17 BST
Technical teams are investigating the issue and will provide further updates once available. We apologise for the inconvenience this may cause.
Investigating
September 20, 2025 · 19:22 BST
19:15pm 20/09/2025 : Technical teams are currently investigating performance issues within the payments hub platform. Further details to follow.
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