Prepaid Portal intermittent access issue

31/10/2025 16:30 After a period of monitoring teams are happy normal service has resumed.

30/10/2025 14:23 Our third party have confirmed all services are operational. Incident placed in monitoring/Resolution until further notice. We again apologise for any inconvenience caused.

31/10/2025 14:15 Internal teams are seeing functionality restored in certain areas. allpay are working with the third party who have identified and are actively working on resolution. Further updates to follow.

31/10/2025 13:20 Our third party provider has notified allpay that they are currently experiencing a global outage on there platform. They are actively resolving the issue at this stage. Further updates to follow.

[31/10/2025 | 13:01] - Please be advised, we are aware of users experiencing intermittent, unconfirmed issues within the Prepaid Portal. Our IT teams are investigating along side the Third party provider and will provide further details once available. We apologise for the inconvenience caused.