Service Status Page
Confirmed Delay in email OTPs
Minor incident
Client Portals
Payments Hub
2025-11-20 08:15 GMT
· 15 minutes
Updates
Issue
November 20, 2025 · 08:15 GMT
20/11/2025 08:15 Technical teams are currently investigating an issue with a large delay in email OTP delivery for our Payments hub platform. OTPs via SMS are working so please use this to access the platform whilst teams investigate and resolve.
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