Confirmed Service degradation across payment platforms

Normal service has resumed

12:45 15/12/2025 Technical teams are happy service has been restored since 12:15 but will now under go a period of monitoring. Further updates to follow

11:45 15/12/2025 Technical teams are working with third party provider to support a resolution to the current issue we are facing with our Payments hub platform. We are seeing more positive sessions but still having service degradation. We apologise for any inconvenience caused.

10:45 15/12/2025 Technical teams are working with third party provider to support a resolution to the current issue we are facing with our Payments hub platform. We apologise for any inconvenience caused.

09:45 15/12/2025 Technical teams are working with third party provider to support a resolution to the current issue we are facing with our Payments hub platform. We apologise for any inconvenience caused.

08:45 15/12/2025 Technical teams are working with third party provider to support resolution to the issue. We apologise for any inconvenience caused.

07:45 15/12/2025 Incident teams and Technical teams are currently working on the issue alongside our third party providers. Further updates to follow

06:45 15/12/2025 Our technical teams are currently investigating a large scale service degradation across our payment platforms. We continue to work on this issue and apologise for any inconvenience caused.