Intermittent Payments issue

We are pleased to confirm that we believe the issue affecting debit and credit card payments has now been resolved.
Thank you for your patience while our teams worked to restore normal service.
If your customers continue to experience any difficulties or need further support, please advise them to contact our Client Services Team, who will be happy to help. They can be reached on 0330 135 9510 or via email at enquiries@allpay.net.
The allpay Team

Please be advised, our third party payments provider is currently experiencing an issue that is resulting in failed transactions across several of our payment channels.
As a result, your customers may be unable to complete payments successfully, and some may receive error messages when attempting to pay.
What your customers need to know
If a payment attempt has resulted in an error, please advise your customers not to retry the payment multiple times.
Instead, ask them to check their bank account to confirm whether any funds have been taken before attempting another payment.
Our technical teams are working closely with the third party to resolve the issue as quickly as possible.
We will continue to provide updates on our Service Status Page until full resolution.
We sincerely apologise for any inconvenience this may have caused and want to reassure you that we are doing everything possible to resolve this as quickly as we can. Thank you for your patience.
The allpay Team

05/02/2026 08:45 Please be advised, we are aware of users experiencing intermittent, unconfirmed issues within the payment journey. Our IT teams are investigating these and will provide further details once available. Further updates to follow