Payment Information Files (PIFS) delivery delayed

Good afternoon,
We wanted to provide a further update regarding the delay to today’s Payment Information Files.
Our teams have continued to make good progress, but to ensure the files and their contents are correct, we will be issuing the updated files tomorrow morning. This additional time allows us to complete the necessary factual validation and ensure all information fully reconciles.
If you have any questions, please contact us on 0330 135 9510 or via email at enquiries@allpay.net.
We want to take this opportunity to offer our sincere apologies for any inconvenience.
Yours faithfully,
The allpay team

Good afternoon,
We wanted to provide a further update regarding the delay to today’s Payment Information Files.
Our teams have continued to make good progress, and we are hopeful that the files will be available by 6pm today.
Updates will continue to be posted on the Service Status page, and we will share further information via email if anything changes.
If you have any questions, please contact us on 0330 135 9510 or via email at enquiries@allpay.net.
We want to take this opportunity to offer our sincere apologies for any inconvenience.
Yours faithfully,
The allpay team

Good morning,

Please be advised that we are experiencing a delay in making your Payment Information Files available for download.
Our team are continuing to work hard to resolve this; however, we are unable to commit to a time when these files will be made available at this stage.

We will continue to provide updates via the Service Status page and will also share further updates via email.

If you have any questions, please contact us on 0330 135 9510 or via email at enquiries@allpay.net.
We want to take this opportunity to offer our sincere apologies for any inconvenience.

Yours faithfully,
The allpay team

08:45 12/02/2026 Good morning, Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download.
Our team are working hard to resolve this issue and anticipate that files will be available before midday, We can update exact time of delivery once known. If you have any questions, please contact us on 0330 135 9510 or via email at enquiries@allpay.net. We’d like to take this opportunity to offer our sincere apologies for any inconvenience. Yours faithfully, The allpay team