Good morning
Please be advised that due to an issue during our daily processing, there will be a small delay in making your Payment Information files available for download.
Our team are working hard to resolve this issue and anticipate that files will be available by 10:30am.
If you have any questions, please contact us on 0330 135 9510 or via email at enquiries@allpay.net.
We’d like to take this opportunity to offer our sincere apologies for any inconvenience.
Yours faithfully,
The...

21/01/2026 11:00 Our Prepaid portal provider has notified of an issue with the text pin function in the Prepaid portal. They are currently escalating with there third party and will provide update when available. We apologise for any inconvenience caused.

20/01/2025 11:00 Our third party providers are still processing the large volume of data so some is available and some not. If you experience an issue in seeing the details required in the relevant prepaid portal please do not reorder whilst we await confirmation all data is processed and displayed. Further updates to follow

• In preparation for the Christmas, Boxing Day, and New Year’s Bank Holidays, please be advised that we will not be producing Payment Information Files on Thursday 25th, Friday 26th December 2025 and Thursday 1st January 2026.

• All Payment Information Files for Thursday 25th and Friday 26th December will be made available on Saturday 27th December.

• All Payment Information Files for 28th, 29th, 30th and 31st December will be made available as normal.

• Payment Information Files for 1st...